Case File #4: The Runaway Balance
- geniussolutionsinc
- Jan 14
- 2 min read
They call her The Runaway Balance.
She slips away. Silent. Unseen.
And she takes your revenue with her.
She's gone before you even notice she was there. The visit ends, and the payment? Gone with her...Unless you catch her first.
Detective Geni Revenue is on the case – and she's tracked the culprit straight to your front desk. The solution? InstaMed + THOMAS.
Here's what Detective Revenue found:
Catch payments before they walk. With accurate e-eligibility checks in eTHOMAS, your staff knows what insurance covers – and what the patient owes – before the appointment ends. Collect copays and outstanding balances on the spot, while the patient is still in the office.
Easy statements and online pay. Send electronic or printed statements through InstaMed and let patients pay securely anytime from their phone, tablet, or computer.
Straightforward pricing. Pay one low flat fee per account, with no percentages or commissions. You keep all the money collected.
Automatic posting to eTHOMAS. InstaMed and eTHOMAS share data, so every payment is applied to the correct patient and balance without manual entry.
Strong Security. Patient card data is never stored in your office systems – it stays protected in InstaMed’s PCI Level 1 environment to reduce breach risk.
Useful reporting. See payments in real time, spot trends, and find balances that are at risk of going unpaid, before they slip away.
Stop The Runaway today and close this case.
Or, call us at 800.645.0955 / 586.751.9080 to start cleaning up your claims today!
P.S. Did they run away or did you just let them walk away?
Stay tuned: Next month is the case file wrap-up...Detective Revenue's final report is in, and it turns out all clues lead to the same place – your office's bottom line. Don't miss her case-closing strategies for capturing every dollar you earn.
Thanks for being a Genius client and letting us serve you.
Sincerely,
— Genius Solutions, Inc.
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